Instructional Design

Duncum Center Solutions provides instructional design, course building, quality assurance, and resources related to to online teaching and learning to ACU Online’s College of Graduate and Professional Studies (CGPS).

Instructional Design

Because developing an online course is significantly different from preparing to teach a face-to-face course, both pedagogically and technologically, our instructional designers partner one-on-one with faculty and subject matter experts (SME) in the course development process.

Faculty and SMEs can expect from our instructional designers:

  • Partner with the SME to create engaging and creative course content and activities.
  • Develop courses using designer philosophy based on andragogy theories and best practices for online learners.
  • Demonstrate strong customer service, communication, the ability to meet deadlines, and attention to detail.
  • Meet with the SME weekly via video conference until the project is complete.
  • Support SMEs who do not have past experience teaching or designing online courses.
  • Follow ACU design and programmatic standards.

Course Building

Our course building are experts in our learning management system. They build and update all of the CGPS online courses so that faculty can focus on our students.

Quality Assurance

Basted on Quality Matters rubrics, CGPS has approved course standards for online graduate and undergraduate courses. Every online course goes through quality checks after the design and build processes.

Online Teaching and Learning Resources

Our team collects data each term on the needs of our faculty and courses. Using this data, we create training and learning resources to support faculty in their teaching.

Instructional Design and Support Requests

  • Submit a Course Ticket
    This form is for urgent issues impeding faculty or students from completing their work in a live course. Tickets will be completed in 1 – 2 business days.
  • Curriculum Update Template
    This template is for program directors, course coordinators, and designated lead faculty only. The template is to be used to complete curriculum updates to the primary courses (also known as Stage 1 Redesigns). Due to course copy procedures, curriculum updates must be submitted at least four weeks prior to the first day of class for changes to be reflected in the upcoming session.
  • Curriculum Update Form
    New! You now have the option to meet with an instructional designer instead of completing the curriculum update template. To schedule a meeting with an instructional designer, please go directly to the curriculum update form (no template needed).
  • This form is to be completed by program directors and will initiate a subject matter expert (SME) contract to be used in new and redesign course developments (phase 2 or 3). When this form is received, the course development kickoff process begins. Please account for the the full 16 week timeline for course development requests.
  • Email the ID Team
    Email the ID Team at for additional support or any questions you have regarding tickets, curriculum updates, course designs, course builds, and online teaching and learning at ACU.
  • Academic Integrity Violation (AIV) Concerns
    We now have a ticketing system specifically for Academic Integrity Violation (AIV) concerns. Program Directors, faculty, or adjuncts can use this form to submit an assignment or discussion response to our team to have it run through the TurnItIn Plagiarism checker if this is not already enabled in your courses.

Canvas Course Access Requests

  • Request Access to Canvas Course
    This form is for program directors requesting course access for instructors to an ACU Online course or Canvas instance. 

Textbook Requests

The Cheat Sheet Newsletter

  • Sign up for The Cheat Sheet
    This communication comes out at the start of every session to ACU Online faculty. IT includes Canvas tips, commonly asked questions, best practices, and calendar reminders.
  • The Cheat Sheet Archives
    Access archived editions of The Cheat Sheet.