April 9, 2018: Introduction to Negotiation


  • Learn interest-based negotiation techniques.
  • Understand how to create more durable agreements.
  • Discover how to be creative in resolving difficult conflicts.
  • Learn to ask key questions that reveal parties’ interests, issues and positions.
  • Uncover the keys to developing mutually beneficial agreements.



This four-hour training includes three parts:

  1. Distributive Bargaining. The basic concepts of distributive bargaining and how the theories shape mediation. Includes a detailed example of the negotiation process in a fixed-resource environment.
  2. Game theory. Moving from distributive bargaining to a collaborative model.
  3. Integrative Bargaining. Basic concepts of integrative bargaining with an emphasis on distinguishing between issues, interests, and positions. Interactive exercises developing skills in collaboration.

Lori Anne Shaw, M.S.
Executive Director

Lori Anne Shaw has served at Duncum Center Solutions at Abilene Christian University (ACU) since 2007. As executive director, she provides strategy and partnership for the ACU’s continuing education, professional development, and corporate learning programs. Lori Anne is also the organization’s lead trainer with experience providing training and leadership retreats around the U.S. for Fortune 500 companies, small non-profits, and across the globe in Kenya and Rwanda. Previously, Lori Anne served as a mediator specializing in workplace disputes and as Director of Training and Development for the Duncum Center.

Lori Anne has served ACU’s Master of Arts in Conflict Management and Resolution program as a course developer, the practicum coordinator, and as a course facilitator in Negotiation and Mediation, Managing Conflict in Schools, Managing Conflict in the Workplace, Communication and Conflict Theory, and Advanced Mediation courses. She also served as co-trainer for program’s Conflict Resolution Residency Session – a five day, practice-based negotiation and mediation training, and the 40-Hour Basic Mediation Training.

Kipi Fleming, Ph.D.
Conflict Resolution Program Director & Assistant Professor

Dr. Kipi Fleming is the program director for conflict resolution and assistant professor at ACU Dallas. She received her BSEd in elementary education in 1985 and has taught and substituted in the public schools in Texas and Oklahoma. Dr. Fleming received the Master of Arts in Conflict Resolution and Reconciliation from ACU in 2010 and went on to complete her doctorate in conflict analysis and resolution from Nova Southeastern University in 2015 where her research concentrated on the biblical interpretation of marital submission and how it affects the Christian marriage relationship. Dr. Fleming joined the faculty at the Duncum Center in the summer of 2015 as an adjunct and was named the conflict resolution program director at ACU Dallas in July of 2016. She teaches negotiation and mediation, conflict theory, managing conflict in schools, managing conflict in the workplace, and conflict management systems design. She volunteers as a mediator for the Dallas County Dispute Resolution Center and teaches conflict resolution classes at her church.


1:00 p.m. – 5:00 p.m.


Abilene Christian University – Dallas
One Hanover Park
16633 North Dallas Parkway, Suite 800
Addison, Texas  75001


“I first came to Duncum Center for Conflict Resolution for the 40-hour Basic Mediation Training earlier this year.  The combination of theory and “fish bowl” role plays was very effective.  By the end of the week, I had made plans to return for the Advanced Family Mediation training.  When I did, I was just as pleased.  I recommend the Duncum Center for Conflict Resolution to anyone seeking top-notch training!”

– Roger Lenox, Attorney, Dallas, TX
40-Hour Basic Mediation Training & Advanced Family Mediation Training

“I have been to both the Basic Mediation and Advanced Family Mediation training at the Duncum Center and I cannot say enough great things about both of these courses.  You have incredibly talented and well-qualified presenters, and you always treat everyone like family and make the training fun.  You have also done a great job preparing me for a future in mediation.”

– Wendy McMillon, Attorney, McKinney, TX
40-Hour Basic Mediation Training & Advanced Family Mediation Training

A Note to Organizational Leaders

Whether conflict is between employees or clients, the cost of conflict can be overwhelming. Attrition, training and legal costs incurred by an organization entrenched in conflict not only impact the budget, they affect morale and productivity. There are long-term and short-term effects. Everyone loses.Conflict doesn’t have to be expensive. In fact, an organization stands to gain more when conflict is managed appropriately. Working collaboratively to develop mutually-acceptable solutions is the key to controlling the costs of conflict in any environment. Send key employees in your organization to this training. These employees are leaders, managers and those committed to preserving peace and productivity on a long-term basis.


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