Conflict Management for Leaders

$249.00

Conflict is inevitable. We support leaders in managing it well.

  • The instrument is taken ahead of time online. (Typically completed in 20 minutes.)
  • Includes an eight-page report that incorporates personalized feedback on 15 common behaviors in conflict and nine workplace “hot buttons.”
  • Include 40-page development guide delivers helpful suggestions for navigating difficult conflict scenarios.
  • Includes a ninety-minute feedback session with CDP certified facilitator Lori Anne Shaw. (Professional interpretation of scores, education on the Conflict Dynamics Model, and practical applications for most valued leadership behaviors.)
  • Team sessions available. Email:duncumcenter@acu.edu.

 

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Description


Lori Anne Shaw administers the Conflict Dynamics Profile (CDP) instrument to help leaders and employees better understand their responses to workplace conflict. Her focus is on supporting leaders in managing conflict well to increase team functioning, boost innovation, and attract and retain top talent.

The CDP measures situations and behaviors that can trigger conflict for individuals and provides insight into how leaders respond to conflict once it is provoked. The instrument is sent out by email and taken ahead of time online. (Typically completed in 20 minutes.) A feedback session is scheduled and includes the following:

  • Eight-page report that incorporates personalized feedback on 15 common behaviors in conflict and nine workplace “hot buttons.”
  • 40-page development guide delivers helpful suggestions for navigating difficult conflict scenarios.
  • 90-minute feedback session with CDP certified facilitator Lori Anne Shaw. (Professional interpretation of scores, education on the Conflict Dynamics Model, and practical applications for most valued leadership behaviors.)

Executive Summary for the CDP

The CDP is based on research in the fields of organizational and interpersonal conflict. The organizational research finds that conflict, while inevitable, can either be the basis of better creativity and decision-making or the cause of poorer morale and productivity. The key differentiator is how people respond behaviorally when conflict arises. The interpersonal research explores those types of behaviors that lead to more effective conflict results. They are differentiated between reactive fight or flight behaviors and those that involved understanding the issues underlying the conflict and developing mutual gain resolutions to the problem.

The CDP measures a series of constructive and destructive responses to conflict. Uses of the constructive behaviors results in more emphasis on effective problem solving whereas reliance on the destructive behaviors serves to enflame and prolong the negative aspects of conflict. The instrument measures how often people engage in various behaviors and compares their scores against those of a norm group of leaders and managers.

The instrument was developed by psychologists working with the Leadership Development Institute at Eckerd College. It has been validated and the results published in the Journal of Educational and Psychological Measurement (August, 2004).

About the Facilitator

Lori Anne Shaw, M.S. has served at Duncum Center Solutions at Abilene Christian University (ACU) since 2007. Lori Anne is a mediator specializing in workplace disputes. As director of training and development, her present focus is on offering training and services.

Lori Anne has served ACU’s Master of Arts in Conflict Management and Resolution Program as the practicum coordinator, and as a course facilitator in Negotiation and Mediation, Managing Conflict in Schools, Managing Conflict in the Workplace, Communication and Conflict Theory, and Advanced Mediation courses. Currently, she serves as assistant director of the program’s Conflict Resolution Residency Session – a five day, practice-based negotiation and mediation training.

Curriculum Vitae

B.S., Psychology, 2004
M.S., Psychology, 2006
Certificate, Conflict Resolution, 2006 

  • Pursuing Ed.D. in Organizational Leadership
  • International experience training leaders in conflict management –  Nairobi, Kenya (2016), and Kigali, Rwanda (2017)
  • Certified facilitator for the Conflict Dynamics Profile®.
  • Board Member (2015 to present), Texas Association of Mediators
  • Officer (2013 to 2017), Texas Mediation Trainers Roundtable
  • Research publication: Shaw, L. A. (2010), Divorce mediation outcome research: A meta-analysis. Conflict Resolution Quarterly, 27: 447–467. (PDF)
  • Received $5,000 grant from Community Foundation of Abilene (2008) and $13,000 grant from United Way of Abilene (2009) to develop Conflict Management for Adults in Poverty Curriculum